Downloading user songs

by Matt M.
(Chicago)

How do I get songs *I* have recorded on my keyboard off of the keyboard's internal flash drive and onto my computer?

Have tried for hours, and searched online forums for more hours, but can find no answers.

-- MusicSoft downloader and midi software installed;

-- cables connected and connection confirmed;

-- am able to transfer a pre-loaded song from keyboard to computer, but can't locate any of my own (actually my daughter's) pieces;

-- When I click on the flash drive folder (in Musicsoft app) nothing appears.

Pulling out my hair. Have read many posts that say this just isn't possible, but that seems unbelievable: why would Yamaha let you record your own compositions, but then prevent you from transferring them to your computer?

Any help would be deeply appreciated. I love Yamaha products, but this one has me baffled.