Yamaha CLP-930 - Keys stuck

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Yamaha CLP-930 - Keys stuck

by Henning Glarvig
(Denmark, Copenhagen)

Hi I bought a CLP930 somewhat 8 years ago. Generally I chose Yamaha as it proved to have the best sound and hammer technics at the time. However I have twice spend a minor fortune getting it repaired due to keys sticking or slow reboncing. Both times at a professional repair company recommended by the store where I bought the unit. Due to Danish law only a 2 years warrenty is granted, so I had to dig into my own pockets to pay for the repair. However again it's showing errors on a few keys, and I am just about to throw it out. Then I read and article on the internet where some Yamaha user mentioned that Yamaha has a policy that they will fix / support fixing any unit when it comes to these errors. Is that corect and if so, where do I address my problem?

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Yamaha CLP-930 - Keys stuck

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May 09, 2010
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Problem with Yamaha CLP 930 Keys
by: Alfred

Dear Henning: I am not familiar with your Unit. unfortunately this Forum is not an arm of the Yamaha Corp. but I can understand the frustration you must be having with the piano. We feel you did the right thing in approaching the store for a recommended repair service. Before you spend any more money or throw out the piano, we suggest you contact

Yamaha Scandinavia AB (2006)
Generatorvej 6A
DK 2730Herlev, Denmark
Tel 4492 49 00

Ask them about the Internet article. Hope you get lucky. Please post a follow-up message as to their response, so other memnbers of this Forum who live in Denmark can benefit from your experience.

May 11, 2010
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Sticky Keys
by: Chandru Kalro

I too had the same problem. I bought the clavinova used from someone who bought it in Europe. They also had some keys replaced. After I bought it, the keys became sticky again. I contacted Yamaha USA and after some persuasion, they paid for the technician to comeout and replace the entire keyboard, even though it had notbeen purchased in the USA.

Unfortunately, I am having a problem with the reverb and effect setting on it. It changes by itself while playing.

May 12, 2010
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Thanks a lot
by: Henning

Dear Alfred and Chandru,

Many thanks for sharing your time and experiences with me.

As suggested by you Alfred, I called the Yamaha HQ in DK and spoke to the Sales Manager. He was VERY helpful and signalled a true professional service attitude.

He politely asked if it was "possible" for me to bring the piano to their official repair office, which just happens to be rather near to where I live.

Apparently they are now replacing all keys and securing that everything works perfectly.

I am a very happy man;-)

Thanks a million palls,

Rock @ Roll,

Henning

May 12, 2010
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Yamaha Clavinova CLP-930
by: Alfred

Dear Henning: Every once in a while our attempts to lend a helping hand work out as it apparently has with you. We are happy for you. Furthermore, members like Chandru are beginning to add to our efforts, and I have encouraged him to continue being an active member. You may have noticed that until recently there has been almost a "monopoly" in this Forum between another member,Dick Rector,and me who have been trying to promote growth, and this message is an open invitation for all "Inquirers" to become active. When you resolve your problem COME BACK and show your appreciation by submitting comments (or questions) so we can all learn how helpful this Forum can be. Good luck. Alfred

Aug 11, 2011
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Internet article?
by: Ignacio Calvo

It'd be very probably useful if you add the link to that Internet article about Yamaha's policy. I am in the same situation here in Spain and I want to try with the local service support.

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