SUZUKI KEYBOARD REPAIR

by WILMA BRIGHT MORRISON
(HOUSTON, TX)

I HAVE AN OLDER SUZUKI KEYBOARD (12 YEARS?) PIANO SIZED KEYS AND THE MIDDLE C NO LONGER WORKS. WHERE CAN I GET IT REPAIRED IN THE HOUSTON, TX AREA? THANKS

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Nov 05, 2016
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suzuki keyboard portable NEW
by: Anonymous

Keyboard shuts down after about ten minutes in the on position.

Oct 14, 2016
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Suzuki GP3 Sticky Key Repair
by: Anonymous

Looking for someone in Georgia that can repair sticky keys on GP3

Jun 09, 2016
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Stick key repair for 425e in Dublin, Ca
by: Anonymous

Looking for someone that can do the sticky key repair to my 425e in Dublin, Ca (East Bay, San Francisco area).

Jan 03, 2016
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Need stick key repair in Bakersfield, CA
by: Lisa Dabanian

Does anyone know someone in or near Bakersfield, CA that can do a "sticky key" repair for me for a Suzuki HG-425e Mini-Grand piano?

May 11, 2015
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Need parts for Suzuki HP155ex digital piano
by: Frank H

I need contact info for three replacement keys and a volume Circuit board for my Suzuki HP155ex digital piano. I live in Florida but anywhere in the us would do just fine. PLEASE
Contact me at fchazz@gmail.com

Apr 27, 2015
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sticky keys
by: Anonymous

I called Virgin Music Corp. They have a simolar kit for cheaper and does the samething. Fixed my 425 qnd ss unit.
Call 888.998.9848 service department

Apr 12, 2015
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Keys no longer stick
by: Mac

My SS-100 cost $25 and had most of the keys sticking. I bought two 3ft long 1/4 Inch galvanized steel rods at Home Depot and tapped out the 5/16 rods per the suggestion in the other posts. I would have preferred 9/32 but HD did not have. I left one at 3 ft and cut the other to be flush with the chassis opening. Mine did not have the rod end retainers so I made a pair from some small right angle brackets and used slightly longer screws to attach them at the end circuit board holes. The particle board holes were a little stripped at most locations so filled them with wood glue and hammered flush and let dry while doing the rod fix. Also found several of the black key weights had called out so removed all of the keys and superglued them in place as well as adding a drop to every other black key. Cleaned all the keys with Formula 409. The keys are a little bouncy when played but they were like that with the original rods also I checked this as I tapped out the old ones. The rod is the pivot for the lower weighted arm rather than the keys so may cause some secondary free play in the lever system but I found it acceptable and the price was right. I may try adding a thicker strip of felt that runs along the top of the keys, this seems like the easiest location to try, the other felt strips are inside the chassis. All the keys play though some seem a little louder or softer than others, these might have been some of the 'stuck down' keys so may take some time for the resistive contact pads to return to normal. Thanks to those posting earlier tips, all were very helpful in deciding how to fix mine.

Mar 09, 2015
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Replaced Rod to remedy sticking keys
by: Rob H

Update to my prior post:
I have replaced the multiple rods in our Piano and went half a mil smaller in diameter, (Had this made). I used 120mm single length and tapped old rods out with this. Keys now all working well, albeit probably more play than original. BUT WORKING!

Mar 09, 2015
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Rod replaced, now keys rattle???
by: Frank D

Thanks, JTravis.

I was worried the 1/4 rod might be too loose, after a partial trial with a section of 1/4 alu rod, and so I ordered a 9/32 rod.

Rod replacement completed and no more sticky keys!

However ...

The plastic keys now seem very loose and extra bouncy, causing some light rattle / chatter, if you tap the key and lift off your finger.

We don't think the keys ever made any noise originally. I'm wondering if the hammer part drops too fast relative to the key and if going 5/16 might fix it.

Do you or others have any experience with the key rattle, easily heard by the person playing and especially noticeable if you were to play with the unit off?

Feb 26, 2015
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@Frank D
by: jtravis

I put a 1/4" rod into my wife's very sticky SS keyboard back in 2012. It still plays as well as the day I put in the rod.

I can't speak to the keys' level of resistance relative to the original rod as the keys were sticky when I first encountered it. I'm tempted to say that they keys play looser than they did on day one. Even then, I imagine the keys had grown progressively stickier over an extended period of time. . . so the day before my wife first noticed the keys were getting sticky the keys were in fact much stickier than the day the keyboard was purchased . . . so maybe they're the same as day one after all!

My wife certainly isn't complaining. She thinks it plays great.

Feb 25, 2015
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1/4 rods still working yes/no
by: Frank D

Hi Folks. I still need to repair my wife's suzuki HG-425e with sticky non functioning keys (design flaw). Have read it came with aluminum 5/16 rods. No response ever from suzuki. Have seen the guide to put in new 5/16 rods, but includes taking out every key and reaming them slightly bigger ... which sounds like it would take all day. So I'm curious about the 1/4" rod trick, where you tap a smaller long rod through and then I guess put in the right length 1/4 rod. Is still still working for all of you? And am wondering if the key mechanism is somehow loose, does it affect play? Thanks.

Dec 23, 2014
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Dead keys...
by: Anonymous

Hi all, for those with dead keys, there are solutions;
Opening up, cleaning the rubber contacts and re-applying graphite with a soft 2H pencil, is all that's required.
Alternatively, there's a fellow on-line who has developed graphite pads for this, using a NASA product. He sells it on-line, using the name 'music doctor' or something. I'm trying to find him back myself..... $0.30 a pad x 88. Gotta be worth it.
Jw

Dec 17, 2014
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Suzuki Digital Baby Grand Piano
by: Anonymous

There is a whole section and a few other keys that dont give any sound. Unbelieveablely, I see someone else had the same problem. I'm in Upper Marlboro, MD.....If anyone cal help or refer a repair...you may reach me at deneseclay@yahoo.com.

Thanks!!!

Dec 03, 2014
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Need a repair person for Suzuki
by: Hopeless in Houston

I have been trying for 3 years to find a repair technician to work on our Suzuki Digital Grand Piano. A whole section of keys just don't make a sound any more.

Does anyone in Houston work on these digital pianos?

Nov 03, 2014
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Repair person in North Georgia?
by: Anonymous

I have sticky keys than make no sound on my GP-3 and although the repair doesn't sound real difficult, I am not physically able to take apart the unit. Does anyone know of a repairman that can perform this in North Georgia or at least North Atlanta?

Nov 03, 2014
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Repair person in North Georgia?
by: Anonymous

I have sticky keys than make no sound on my GP-3 and although the repair doesn't sound real difficult, I am not physically able to take apart the unit. Does anyone know of a repairman that can perform this in North Georgia or at least North Atlanta?

Oct 25, 2014
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Middle Amin to Emaj stopped working ?
by: Bill Barnes

Can anyone help me out please.....I have a 1995 Suzuki Digital Composer Ensemble HP 300, and all of the sudden the middle Amin to the Emaj keys stopped working ?

Sometimes when I slap the bottom and press those specific keys, I hear a very brief note which is the correct note.

I called Suzuki they did call back and leave me a message. However, despite leaving them 2 messages, I have not heard back yet ?


Oct 25, 2014
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Middle Amin to Emaj stopped working ?
by: Bill Barnes

Can anyone help me out please.....I have a 1995 Suzuki Digital Composer Ensemble HP 300, and all of the sudden the middle Amin to the Emaj keys stopped working ?

Sometimes when I slap the bottom and press those specific keys, I hear a very brief note which is the correct note.

I called Suzuki they did call back and leave me a message. However, despite leaving them 2 messages, I have not heard back yet ?


Oct 21, 2014
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RE: rod replacement size
by: jtravis

Rob,

I used the 1/4" in my SS-100 because that's what was available at the local hardware store. 1/4" is probably a hair too small; the keys initially felt quite loose. Granted, proper key play was a bit hard to gauge at the time, having grown accustomed to the stiff key play.

I don't notice that the keys feel loose anymore.

Assuming the same rod diameter was used in the 275-e as the SS-100, you could start with a 1/4", and if it doesn't suit you, have some intermediate size machined at a shop.

A two rod install procedure is a good idea.

I used a single rod.

I'll add that this thread contains tips re: which lubricants will work best (and which could potentially worsen the situation).

Best of luck, and let us know how it works out for you!

Oct 21, 2014
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275-e replacement rod best size?
by: Rob

Hi all,
After reading through all the prior comments, I will probably be looking to replace the rod(s) within the keyboard of our 275-e model. I am presuming I will need two full legnths, one to tap out the original (sticking), rods and another to then grease and tap back into the keys.
Question is.. What is the best size for this as what I dont want is just to repeat the same size and hence problems with the current rods, but dont want to go too small in diameter so as to cause issues with key workings afterwards?
Was also just going to use one single rod rather than split it up as this seems pointless.. Presume this is fine?
Thanks in advance to anyone who has been through the pain and can save me lots of trial and error..

Oct 03, 2014
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STICKY KEY SUZUKI, COSTCO NO RETURN
by: Anonymous

bought this SS 100 Suzuki off CL after reading this post. I thought I could fix. After agreeing to price, owner told me it had been fixed before and handed me the original shafts. Since I only paid $40, I took it home. Afterwards, I found original Costco receipt with the manual and decided to just return the unit. I loaded the piano up and left it in my vehicle at Costco while I went to the customer service desk with receipt in hand. The associate immediately went for a supervisor. He said,"How can I help you?" and I replied, "I would like to return this". He then asked "How old is it?" And examined the receipt.(purchase date was 2004) He said "There's nothing I can do for you, it's too old, it's not in the system, it's been discontinued." I said O.K. and began to leave when he added," you may want to donate it to a charity and take a tax write-off". I said no, thinking the shops won't take non-working items. But then he had never bothered asking me why I was returning it or if I was the original purchaser or anything. Just a heads up, the no questions asked return policy means: no questions except "How old is it?"

Sep 11, 2014
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two dollar repair follow up
by: Anonymous

Hi another update. The rods are the problem...or rather the weight which operate on the rods "swell" and sometimes crack. So my findings now is that replacing the rods may not be enough. For the weight that are swelled and cracked u need use a metal file to reduce the width of those cracked weights.
I found an 5 feet steel bar for 2 usd. So to DIY is dirt cheap. But be patient.

Finally thanks to all of you above who shared. Without your early work and sharing of results i could not have done it.

Sep 11, 2014
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usd 2 repair
by: eurobill

I just bought a threaded steel bar7. For 2 dollars. 200 screws and tiny plastic things. Bagged and tagged. Now i cleaned it all. So far 4 hours spent. Tbc

Jul 16, 2014
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Above comment from jtravis
by: jtravis

. . . to clarify

Jul 16, 2014
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Still working!
by: Anonymous

Admittedly, she's not getting the play time she once did . . .

but, two years have passed and she plays as slick as she did after the repair.

Jul 16, 2014
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Still working?
by: Anonymous

Lois & jtravis,
I'm having the same problems. Are the 1/4" rods still working?
Or should I fork out the money for the rod kit? Please let me know the results of your repair two years ago. Thanks

Jan 11, 2014
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thanks for all
by: Slava

Thanks guys for sharing your experience.
I will add mine also. I started to try to repair the SS-90 myself. I added additional oil using a syringe with needle. Carefully I added half a drop of oil to each connection of hummers with the axe. It did not helped. Then, I find this forum and I went to the store to buy the rod. Now, the important part: DON'T BUY 8 mm rod! It was too tight. So I bought (in the BHV store in Paris) 7 mm aluminium tube and 6 mm steel rod to use it to extract the old ones.
After the installation of the new, 7 mm tube - all keys work fine.
Good luck!

Nov 09, 2013
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non-playing keys
by: Anonymous

The Suzuki piano that I play at a restaurant has several keys in the middle of the piano that produce only a sort of "plunk" when they are played. It sounds rather like a hiccup. If the damper peday is depressed when they're played, everything's okay, but of course, one can't play with the damper pedal constantly depressed. Does anyone have a solution?

Sep 14, 2013
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IT......COULD..WORK!!!
by: Cherisaruss

I just bought a Suzuki SS-100 off Craig's list. It had been sitting in a storage building for "some time" and almost all the keys were sticking. I took off both ends of the keyboard without disconnecting the wires, and un-bent the little metal "L" joints on either end of the keyboard that cover the metal rods under the back ends of the keys. Then bought two 1/4" X 3' lengths of zinc coated metal rods. Smoothed the ends of the first rod, and, using a wooden mallet, pushed the first rod in, pushing the old short rods out of the opposite end. Once that was in all the way,I measured the second rod against the first, using it to figure out how much needed to be cut off the second rod to just fill in the rest of the space, The second rod was smoothed off and inserted. The ends of the hole for the rods were bent back in place,the ends of the keyboard were replaced, and once plugged in, the keyboard played perfectly! Took about 1/2 hour to repair.

Oct 09, 2012
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Where to buy parts in Europe
by: Anonymous

Hi,

Where can I buy parts for Suzuki piano in Europe? I'm in France.

Thanks.

Oct 07, 2012
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Thanks to all of you
by: Khalid Rouane

Hi,
I got a used SS-90 for 70 euros (I'm in Paris). The piano was in excellent condition, but half of its keys were down or half away down.

After I disassembled it, I found out that problem was the rode that was too big and there was almost no lubricant.

The rode (actually five or six small ones) was 1/16 (almost 8mm)... I was fortunate to find at a local hardware store, a 7.5mm x 80cm aluminium rode. I used two of them (4 euros for both).

Important: Squeaking key. There is white grease in the contact point between the hammer and the key. I replaced it with some kind of Teflon grease and I don't know why many keys stated squeaking... then I switched to a synthetic grease and the problem was solved.

Regards


Jul 14, 2012
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Thanks for the helpful hints in this thread!
by: Ian form Spruce Grove

Just wanted to thanks to all in this thread for posting your solutions to this sticky key issue. The local digital piano repair man wanted over $400 to recondition my piano. I went to home depot and bought two 1/4" brass rods for $30 and replaced the aluminum ones. Whole process took a little over an hour to complete. Now I have a fully functioning piano again!

Jun 08, 2012
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Well done Lois!
by: jtravis

Well done Lois!

Jun 07, 2012
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Did it ourselves!
by: Lois

I had been in contact with a local repair shop for over a year to fix my HP-97. Lots of my keys were not coming back up and it was virtually unplayable. I found the youtube video and learned that there was a repair kit available. I learned from the repair shop that the repair kit cost $127 after s&h and his repair cost would be an additional $79-$99. He told me I could order the repair kit. Or, if I wanted him to order the kit my keyboard would have to be in his shop--without the stand.
I looked online to find out how to take the keyboard off the stand and found this website! I decided to try the non-lubricated 1/4" rod replacement and found them at the local Ace Hardware for $4.49 each! The repair took about two hours but we did it ourselves! The most time-consuming part of the whole repair was removing and replacing all the screws! While I was in there I replaced some felt that had come unglued-causing some keys to click. Thank you so much for the ideas and confidence to try it ourselves. Huge savings! I am so excited to play again.

Apr 16, 2012
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follow up
by: jtravis

Three months later, and my 1/4" shaft install works swimmingly.

Apr 15, 2012
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sticky keyboard
by: Anonymous

Wish I had read this post first before I started. I had sticky keys that were getting worse to the point alot of the keys were not springing up and saging down. What I tried to do first was remove the keyboard screws, unpluged the ribbon cable and spray WD 40 lubricant to try and free up. That made thing worse and it was getting stickier. I went down to the local hardware store and bought two steel calvinised rods 6.5mm for $5-00. The original shaft was about 8mm. Just bend down the lugs at the end of the rods and start tapping out the old shaft until all 7 rods fall out. then slide in the new shaft, being smaller goes in easy without any resistance by hand, cut the the other rod to size and slide in. Bend up the retaining clips to stop the shatf from moving. Note dont have to dismantle the keys, this procedure took less than an hour to do. Presto Fixed no sticky keys and more responsive than ever. Put it all toghether feeling rather good only to find that an octve of keys where not sounding, Im sure this was caused by me sparaying wd 40 on the keys which ended up on the circuit board and ruber contact pads. Now will have to take apart again and remoce board to clean. The main issue is the shaft that the keys pivot on being to tight, simply replacing the shaft with a smaller diamater will fix this problem for you, from what I have read since the factory shaft is smaller in diameter than the original. but do not try wD40 or you will get electrical contact problems. The only tools required is a philips head screw driver, a hamer, steel replacement rod and a hacksaw to cut to size. Easy enough for anyone to do who can handle a screwdriver and hamer and save a lot of money.

Apr 07, 2012
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sticky key repair
by: Anonymous

Hello Mr. Joynt. Where are you located and what is your fee for repairing the sticky keys? Thank you.

Mar 03, 2012
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Repairs to Suzuki Pianos
by: Dennis Joynt

Greetings my name is Dennis Joynt and I work for Music Instrument Clinic . We specialise in fixing the key problem found on the Suzuki Pianos ....also do Roland , Yamaha Keyboards
Thankyou

Feb 07, 2012
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Smaller axle?
by: jtravis

Hmmm . . . what would happen if I put in a smaller diameter shaft, like 1/4" diameter?

Right now, I have replaced the original axle (5/16"?) with a single 1/4", and the keys' play seems just fine . . .

Feb 05, 2012
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Music now in Ozark, Al
by: Anonymous

I wrote may 30, 2011 about my ss-100 suzuki digital piano. The keys were sticking (black & white). I never thought it would play again. I mentioned it to my friend at church and her grandson fixed it. It plays beautifully. I paid $100.00 for the metal dowels and he fixed it in about 30 minutes. The plastic breaks after so many years. If they had used metal to start with our pianos would have lasted much longer. Hope this helps somebody else.

Happy and thankful in Ozark!

2/4/12

Nov 25, 2011
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ss-100 fix
by: Anonymous

There is an even cheaper solution for 1.99
use the fiberglass rod from those driveway markers
grease it is plastic on fiber, works just fine, will post pictures and video.

Nov 25, 2011
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Pictures and instructions on fixes
by: 808gman

We have some pictures and text of repairing the Suzuki HG-425e with sticky keys here. The best way would be to find a replacement rod. If you can't get a replacement rod you can bore the bushing a little to free it up.

http://www.mypianofriends.com/i-live-i-norway.-the-sticky-keys-on-the-grand-piano-425-e-ha...-239924.html

Also a video of part of the fix.

http://www.youtube.com/watch?v=J_thp7Fsuio

-g

Nov 21, 2011
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425e repair question
by: RwW

Thanks to many contributors, I got the courage to open my 425e to repair the sticky keys. I tried the cheapo suggestion using HomeD rods: Crown Bolt part 16850, 5/16 x 36", but they turned out to be the exact same diameter as my old rod. Is there another rod available? In the meantime I pushed out and cleaned the old rods, and everything is currently working well.

Nov 20, 2011
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Wacko!
by: Jiri - harlemswing.com

Friends, love all your helpful comments and started a repair today, of those "stickers" on my HP-275e
This is not the first piano I may destroy but there is always the rubbish tip!
Will attempt the rods, clean things up and lubricate with stuff called INOX - synthetic lube
I will report if I won the battle!

Nov 03, 2011
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The problem is easy to slove ! ! ! ! ! !
by: Anonymous

Just watch video suggested on this page.

Don't buy the repair kit from Suzuki:

1. It is expensive. Way too much: $10 thing, charges over $100.

2. You can never get hold of them although you called, left messages, or sent emails. They just don't answer.

3. It is easy to fix it.

4. Don't remove the keys off. Leave them alone.

5. You can buy 2 round metal rod from Home Depot. The original rod is 8.37 mm in diameter. The one I bought is 8.31 mm. It is $4.99 + tax. The length is 3 feet. You need to ask Home Depot people cut a 1' and 1/2" part off from the second rod. Put these 3' + 1' and 1/2" into the hole.

6. before you put them in, trim the end of rods smooth.

7. Put the part back - That is it (a cost of $12 + 2 hours) !

Oct 25, 2011
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Broken Knuckles!!! SS-100
by: cachaco

What about the problem with the broken knuckles is it related to de rod?
where can you get those in the houston area?

Oct 22, 2011
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Sticky Keys fix
by: Marg

I have to disagree with "Anonymous" and the message posted Oct 22/11. My piano is fixed and I have been playing it again for 2 weeks now. I contacted Mr. Nick Smith (nsmith@sonycorp.com)and he sent me new rods for the piano via UPS. The Ace Rod Kit. Once they arrived my tech came to my home, he removed the old rods, which were thicker than the new ones, and greased the new rods and put them into my keyboard. My piano now plays better than it did before the repair. I have since been in touch with Mr. Smith, the Music Director USA and Canada for Suzuki, he and I both agree that the playablilty and sound of the corrected keyboard is excellent, it's just like a regular piano now. My tech was also very surprised by the feel of the keyboard once the repair was done.

Oct 22, 2011
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sticky keys
by: Anonymous

The problem with the sticky keys is the return hammer that is mounted on the axle gets hair line cracks that tightens it on the axle. You can remove the plastic hammers and drill the hole larger but it is very time consuming. You should do all if any because this is a common problem.

Oct 18, 2011
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Tutorial on fixing sticky keys
by: G88-fine

Hi, I wanted to share this solution with all of you who are experiencing problems with sticky keys on digital keyboards, such as my Suzuki.

This is how I fixed a "Suzuki SS-100" keyboard that had 'sticky' keys. I made a video of the entire procedure, so anyone could help themselves, if they run into the same situation with their keyboard.

I looked up online to find a solution. I learned that it is quite common for this Keyboard to have a problem with sticky keys, and that Suzuki company itself prepared a REPAIR KIT to use, and resolve the issue.

Of course, one has to order it and pay for it. It does not come FREE. But I ask you, what is better?

A) Throw such a keyboard in trash,
B) sell it very low,
C) pay small amount of money and fix it yourself, and keep using it?

I chose option C, because I choose to fix things, if possible, and benefit on using them.

This is the link to the video:
http://www.youtube.com/watch?v=VB1Fn_7KcvU

I wish you all the best. M

Sep 20, 2011
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Correction
by: Marg

In my previous message I gave my technicians e-mail address as bryant@mergetel.com, this address will go inactive at the end of September. Please use his new address niagaramusic@gmail.com

As a member of MITA International he knows many techs in the U.S. that service Suzuki, http://mitatechs.org which I hope would help any of us in Canada or the U.S. find a tech in our area.

Sep 20, 2011
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Sticky Keys fix Canada
by: Marg

I'm almost positive that I have solved the "sticky keys" problem on my Suzuki HP-275e digital piano. I have been corresponding with Mr. Nick Smith the Suzuki Service Director for the USA and Canada. He will be sending me the parts tomorrow, I already had a technician who will do the repair but my technician was unable to get the parts. He can be reached at nsmith@suzukicorp.com

Mr. Smith has given me permission to give out his e-mail address, he has answered my messages every time and has done the necessary paperwork himself to get me the parts. If Mr. Smith cannot refer you to technicians who may do repairs in your area I would try an Internet search of MITA International which is the organization that my tech belongs to.

My technician is Mr. Bryant Holinaty who owns Niagara Music Repair Ltd., he specializes in organs and digital pianos, he works only in Canada throughout the Niagara Region, Golden Horseshoe, Greater Toronto Area and northern Ontario. His toll free number is 1-800-465-1853 and his e-mail address is bryant@mergetel.com

Hope this information helps others here and in the USA who have hit a brick wall.

Aug 10, 2011
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Suzuki SS-100
by: Anonymous

My Suzuki SS-100 has sticky keys that don't work too !!!! Where can I get someone to work on it near Barrie Ontario? (or even Toronto, Ontario)??????????? Anyone know? I'm not that good at doing this kind of thing myself. Sandy at artist@sandybrand.com

Aug 10, 2011
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sticky keys fixed, now I have "dead" keys
by: Tom in Tucson

Before I removed,sanded, and re-lubed the key axles I tried using silicone spray lube to free up the keys. I had little success with that.
After driving out, sanding, and re-lubing the axles the keys work great...but...I now have around ten keys in various places around the keyboard that are "dead." I assume something happened when I was using the silicone spray but what?
Also, the pedals don't work. Are they connected to the keyboard via the same connector as the speakers?

Thanks Y'all

Aug 09, 2011
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same problem
by: Seb123

I have the same problem, but haven't read any clear solutions. Live in Holland.

Aug 09, 2011
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Sticky keys
by: Marg

I also own a Suzuki HP-275e with sticky keys, the piano is approx. 4 years old, the problem started about a year ago, just a few keys at first now just about all of them. I am in the Niagara Falls area in Canada. I have a repair person who will fix it for me but he has been trying since March to get me the parts. He has recently given up but tells me that if I can find someone who will ship me the parts he will fix it for me. We cannot find anyone in Canada who has the parts and the fellow that I bought it from has gone out of business. I have a U.S. address and would be willing to pay for the parts and shipping. Is there anyone who can help us? Marg

Jul 06, 2011
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Suzuki SS-100 sticky keys
by: Jamie

I also have a Suzuki SS-100 that is experiencing the sagging key issue. I purchased mine in 2005, and had to get it repaired a little over a year after purchasing it. Within 2 years, I experienced the same problem. I have gotten to the point that I simply refuse to keep putting hundreds of dollars into a repair that will keep continue to reoccur. I really wish suzuki would own up to this and put a recall on the item.

May 30, 2011
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Can't afford repairs
by: Anonymous

I have a Suzuki SS-100 digital piano that I purchased new in 2004. It has worked good for several years but now the keys are sticking and not just a few. I called about repair and it would cost over $350.00. I can't even play it. From reading the other comments I think Suzuki should recall because their are many of us having to foot the bill for a factory problem.

No Music in Ozark, Al

May 09, 2011
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I got their repair kit
by: Anonymous

I finally broke down and spent the $50 or so for the repair kit. The instructions are simple. It is easier to take apart than I thought. Once you take out all of the screws on the bottom of the piano, the whole top unit (electronics and all) detatches from the key deck with a single ribbon cable. (DO NOT unplug the cables holding the side unit to the top/back unit - you don't need to, and they are a bit delicate.)

The kit consists of two replacement guide-rods (these are not "hinges", rather they keep the key and the hammer action aligned. Some kind of swelling of the old rods is what keeps the action from rebounding freely); two shorter metal rods to knock out most of the old ones; and a plastic rod. The plastic rod is primarily to lubricate the passage after you get all of the rods out, but it is also (theoretically) used to push out the last old rods and the other push rods. For me, that last part didn't work, and I had to improvise another way to get the final rods out of the piano.

If you don't bother with the plastic rod, and have an alternative handy (run to the hobby store and just get a wooden dowel or metal rod of the same diameter), you can do the whole repair in less than an hour. And it works.

Apr 15, 2011
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Suzuki company should pay us for the problem
by: Anonymous

Yes, it is a problem of design. The problem is so common. I contacted the service person and was told that they can fix it, but not free -- $200 to 300!
We have to pay Suzuki's mistake!!!

Apr 10, 2011
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hp-97 sticking keys
by: Anonymous

I am so frustrated that I spent so much money on what I thought was a beautiful piano, only to have keys start sticking a few years later. Now, just about all the keys stick. I kept the keys covered when not in use and central heat and air keeps the humidity low. I couldn't imagine what I had done to cause this problem. Now reading comments from other frustrated digital piano owners makes me realize that it is a design problem that the company should "man-up" and take care of. There is no one in my area that repairs digital pianos. Why should we have to go through the hassle of repairing or paying for repairs of an instrument that wasn't properly manufactured?

Apr 05, 2011
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STICKY KEYS
by: RON

JUST ABOUT ALL OF MY KEYS ARE STICKING ON MY SUZUKI HP275-E.
SEEMS TO ME THIS COMPANY SHOULD HAVE OR TAKE SOME RESPONSIBILIY FOR THIS COMMON PROBLEM.
I LIVE IN LYNCHBURG, VIRGINIA WHERE THERE ISN'T ANY ONE TO WORK ON THIS DIGITAL PIANO.
I'M LOOKING TO SUE

Mar 19, 2011
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Sound cuts out
by: Anonymous

What can I do about keys that do not play properly? The keys move fine, but the sound is cut off immediately after the initial strike of the key. Have tried to contact the service person that I was referred through e-mail with no success. Anyone know of a repair location near Edmonton, Alberta, Canada??

Mar 03, 2011
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Suzuki SS100 sticky keys
by: Anonymous

Same problem as above. I fixed it the same way as John (entry Jan 28 2010): I drilled the nylon bushings. I used a drill with the same diameter as the bushing hole and it worked OK. The minimal movement while drilling was enough to free the keys. I also had to stretched the springs. It is a minute work, so relax, take your time, listen to Enya or Loreena McKennitt, and your piano will work again.

Feb 10, 2011
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Suzuki sells a replacement shaft
by: Frustrated Suzuki User

I contacted Suzuki for my SS-100 keys sticking (once it starts,it only gets worse, by the way...). They said there was a replacement shaft kit you could buy that will resolve the issue. Personally, I think there should be a recall and free fix, as it appears to be a VERY common problem for this model.

Feb 10, 2011
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fix sticky keys on suzuki gp3
by: Suzuki gp3 sticky keys fix.

took it all apart, took the aluminum rod out and 'sanded' it down using 600 grit emery cloth and a drill to turn the rod. worked beautifully without getting sloppy, however still had some sticking. noticed that they would stick even without axle rod in place! then figured out these had swelled on the white plastic piece that overlaps the counterweight lever. the solution was to remove the levers clean/ream out the inside of the holes and lightly sand the sides of the white plastic levers that make contact with the other black plastic 'sleeve' that holds all the levers. only a little as it doesn't take much to remove too much plastic, making the action sloppy. this fixed the issue completely. Review: cleans the sides of the keytops and blacks, stretch the springs a little, disassemble the underlever assembly numbering the levers with a sharpie, clean out the holes and lightly sand the sides, and turn the axle with emery cloth. Clean all parts, reassemble using lithium grease on counterlever contacts to keytops and an appropriate lubricant on the axle (NOT WD40 !!)
WARNING: take extra care not to get anything on the pcb's or you will have another issue to contend with!

Jun 15, 2010
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sticky keys
by: Anonymous

Is it necessary to remove the circuit board below to access the bushings or is this just precautionary?

Mar 08, 2010
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Sticky Key Repair on Suzuki SS-100
by: Anonymous

After reading above comments we found the white plastic grommets attached to the hammers were too small of a diameter for the axles. Our repair was to ream the grommets with a drill.

The tricky part (thanks to the WD40 users) was to remove the circuit boards under the hammers prior to the removal of the axle and hammers. This was done to avoid shorting out circuit boards with oil.

Further repair was to slightly stretch the springs that return the keys to normal position as we read from a prior post.

Also, we did not use WD40. We used a synthetic oil sparingly.

All the keys and sounds work beautifully.

Thanks to all the prior comments!

Feb 23, 2010
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ideas on sagging keys
by: Craig

The grease that Suzuki uses appears to be silicon based (doesn't dissolve in mineral spirits) and it is sure gooey. I was told they changed the rods from steel to aluminum. I turned and polished my steel rods and used a lithium based grease to reinstall. About 99% effective, still get a sagging key every once in a while. If I did it again, I would purchase a full length rod with a slightly smaller diameter. The best I can tell the only reason there are multiple rods is so Suzuki could sell an octave at a time. By the way they won't sell just the rods.
Unfortunately Suzuki has bad reviews because of issues like this and I'm having a hard time selling mine.

Feb 22, 2010
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SS-100 sticky keys
by: EMR

I've had a few of these through my shop, all experiencing this same "key sag" issue. Once a couple keys start sagging, lots of them seem to follow. A guy at Suzuki told me that the problem was the grease viscosity and the keyboards needed to be warm. If that didn't fix the problem, they had a few keybeds to sell. I did end up disassembling one whole keybed, reaming the holes with the metal pins and re-lubing with Yamaha's key grease. Worked fine and got that one out.

Now I have another SS-100 on my bench with the same issue. I'm looking for a quicker way to resolve the problem. If you watch the pin at one end of the keybed, you will notice that sometimes it will move with a key weight as it moves. The bushing is sticking to the pin and sometimes takes another weight with it. Like I said, once it starts, other keys are quick to follow (lubricant with a 20-year time release sticking agent?)

I'm trying a couple things to make it quicker than a complete rebuild. Has anyone found a good fix yet?

Jan 28, 2010
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Repair sticky keys!!
by: John

I have a Suzuki SS-100 that had several keys that woould not come back up. I completely dis-assembled the unit. I think the problem is caused by swelling of the nylon casting at the swival points. I ran a .3125 reamer thru each nylon bushing and the problem was solved. The springs are all ok. I greased the unit with a synthetic grease from Super Lube. It is clear, waterproof, and has PTFE. (TEFLON).

I have 5 keys that do not play, anyone with any suggestions??

Nov 13, 2009
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Mill Tones Music Techs LLc
by: 713-510-8393

Wew can repair Your keyboard kawai casio Technics suzuki etcs all kinds of digital piano esemlbes console keyboard

Sep 25, 2009
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Sticky keys Susuki ss-100
by: Craig

I have the keyboard apart. Springs look OK. It appears to be a problem at the axle. I have tried lubricant (sparingly and carefully) and heating with hair dryer. No better. It appears that silicon grease is what they used. Impossible to clean. My next thought are to remove the axle and try to clean. Any one tried this? Other thoughts are to re drill the holes the axle slides in just a fraction bigger or reduce the diameter of the axle just a fraction. Does this sound crazy. Any other ideas, success.

Craig

Sep 24, 2009
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For all of You ,I have a solution
by: www.milltonesmusictechs.com

If You're still looking for a business repair shop who can work & repair Your digital Pianos just give me a call I'm in houston 10 min west galleria (713)510-8393
or visit my website www.milltonesmusictechs.com

Jul 09, 2009
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Wow I wish I read your post before I used wd-40 LOL
by: Anonymous

I too had a problen with the sticky keys for my suzuki ss-100 before I took the whole thing apart I tried just stretching the little springs and putting them back that worked for some of the keys but the others weren;t coming back up. Just like Jim said there was a problem by the axle. I thought that spraying it with wd-40 was a smart idea and did it before taking off the key levers protecting the circuit board from getting soaked... dumb move cause the keys started moving better and I put the whole darn thing back just to plug it in and realize I lost a whole octave of keys that wouldn;t work anymore. Sufficed to say I took everything apart and cleaned the circuit board and the rubber thingys. So far now only four notes aren;t working that was three days ago. I have been letting the rubber thingy sit and dry after resoaking it in water and dish soap. I am too scared to see if it will work cuz I have a feeling finding parts for this thing is going to be a nightmare.

Jun 08, 2009
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Sticky keys
by: Jim

I took my Suzuki SS-100 completely apart, trying to fix sticky keys. The problem is, they're sticking where they're supposed to move freely around an axle. However, The axel is pretty well sealed. I ended up gluing pennies to the two worst culprits, and stretching the springs. The keys are a little harder to press, but they come back up.
FYI: Before I gave up on lubeing the axle, I was free with the WD-40. It ended getting under the pressure-sensitive rubber octopus-sucker-looking things that the "hammers" strike. It changes something chemically, and a few keys no longer play. I have to change out the rubber, or get a new circuit board that they're mounted on. I'm frantically searching for these parts now. Don't be as stupid as me!

Mar 05, 2009
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springs
by: Anonymous

I would take a key from the upper or lower octave that is never used take the springs off it and repair the piano in that manner.


chuck

Feb 13, 2009
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dead keys
by: mike malzahn

i have a suzuki ss-90D and the keys do not bcome back up after you strike them. i have taken it apart and it looks like there are little springs that are worn out. where can i get those springs.

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