Faults When Switching Voices

by GLYN BAILEY
(LOUISIANA, USA)

Hello,

I have just purchased a new 470 Clavinova. When I change voices, some strange things usually happen, namely; the volume of the new voice either increases or decreases and the transition is not smooth - i.e. there is sometimes a sound or a silence and often the new sound activates immediately. On my Technics keyboard, when a new voice is selected, the transition is seamless.

This fault is very noticable when both recording or playing live.

I am very upset about this. Can you help?

Thanks,

Glyn Bailey